Karolina Lewandowska is an expert in communications, organisational change and business transformation. For over 10 years, she has worked with large and small organisations across Europe in a variety of industries, helping them to achieve business and cultural transformation through the use of Google technology. Karolina is now part of the Business Transformation Office at the Google Cloud team and is based in London. She has a postgraduate certificate in Business International Relations and Sinology. 

I am a passionate consultant with more than fifteen years of experience working in software development, fulfilling almost every conceivable role. Throughout my career, I've coached and mentored 30+ product teams and their leadership in an international setting. I've had the luxury of assisting and guiding some of the Dutch larger corporate's embarking on their agile transformation as consultant to leadership and provoking a transformation in their subsequent operating model. As the first licensed Scrum.org trainer within Shell staff, I deliver Scrum.org certified training, specifically the Professional Scrum Master course (PSM-I), and the Professional Scrum with Kanban course (PSK-I). I specialize in Scrum Mastery, Advanced Team Dynamics, Product Development and I am a accredited Solution Oriented Coach, aligned with NOBCO (Dutch Order of Professional Coaches).
When I'm not coaching teams during the weekdays, I tend to actually coach teams on the weekend ;-) I'm an accredited ""Youth Soccer Coach"" at the Royal Dutch Soccer Association (JVTC) and act as a coach / trainer with the soccer team of my eldest son, so much fun to do!

Shaun West gained a PhD from Imperial College in London, then worked for over 25 years in several businesses related to industrial services. He started his industrial career with AEA Technology before moving to National Power, where he developed and sold services to external businesses. After studying at HEC (Paris) for an MBA, he moved to GE Energy Services, modeling and negotiating long-term service agreements. At Sulzer, he drafted the strategy that led to the service division tripling in size over 10 years and executed part of the strategy by acquiring a 220M CHF service business. Now at the Lucerne University of Applied Sciences and Arts, he is the Professor of Product-Service System Innovation. He focuses his research on supporting industrial firms to develop and deliver new services and service-friendly business models. He is a member of the advisory board for the ASAP Service Management Forum and a member of the Swiss Alliance of Data-Intensive Services. He lives close to Zurich with his wife and two children. He climbs, skis, and runs.